Refund Policy

Effective Date: June 24, 2026  |  Last Updated: June 24, 2026

At Starbird Chicken Grill, customer satisfaction is at the heart of everything we do. We take great pride in preparing fresh, high-quality food with care and attention to detail. However, we understand that there may be occasions where an order does not meet your expectations. This Refund Policy has been designed to ensure a fair, transparent, and straightforward process for all refund, exchange, and cancellation requests.

This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission Act (FTC Act), and relevant state-level regulations. We encourage you to review this policy in full so you understand your rights and our obligations.

1. Eligibility Conditions for Refunds

Not every situation will automatically qualify for a refund. We evaluate each refund request on a case-by-case basis. You may be eligible for a full or partial refund under the following circumstances:

• Your order was incorrect — items were missing, wrong, or not as described on the menu.
• Your food arrived in an unsatisfactory condition — for delivery orders, this includes food that arrived cold, damaged, or spoiled due to a delivery error.
• You experienced a quality issue — such as undercooked food, foreign objects in the food, or items that did not meet basic food safety or quality standards.
• Your order was never received — confirmed delivery failure or pickup order not fulfilled by our team.
• You were charged incorrectly — duplicate charges, overcharges, or unauthorized transactions processed through our platform.
• The order was cancelled by Starbird Chicken Grill before fulfillment due to unavailability of items or operational issues.

Refund requests based on personal preference changes after an order is placed and fulfilled, or dissatisfaction rooted in subjective taste preferences, are generally not eligible for refunds. However, we encourage all customers to contact us so we can find an appropriate resolution.

2. Timeframes for Refund Requests

To ensure your refund request is properly reviewed and processed, all claims must be submitted within the following timeframes:

Requests submitted outside of the applicable timeframes may not be honored. We strongly advise customers to check their orders immediately upon receipt and to contact us promptly if any issues arise.

3. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Food items that have been fully consumed without a documented quality complaint at the time of consumption.
• Orders where the customer provided an incorrect delivery address or failed to be present at the pickup location.
• Requests made after the applicable timeframe described in Section 2 above.
• Promotional, discounted, or free items received as part of a special offer or loyalty reward.
• Delivery fees and service charges imposed by third-party delivery platforms, unless the non-delivery was caused by our error.
• Items refused due to personal preference after the order was correctly prepared as specified.
• Customization requests that were not clearly communicated at the time of ordering.
• Gift cards and promotional credits issued as part of a refund resolution (these are non-refundable for cash).

4. How to Request a Refund — Step-by-Step

Follow the steps below to submit a refund request with Starbird Chicken Grill:

1. Gather Your Information: Before reaching out, collect the following details:
   • Your full name and contact information
   • Order number or receipt
   • Date and time of the order
   • Description of the issue (missing items, quality concern, billing error, etc.)
   • Photographic evidence, if applicable (especially for quality or incorrect order claims)
2. Contact Us: Reach out to our customer support team through one of the following channels:
   • Email: [email protected]
   • Website: starbirdchickengrill.click
3. Submit Your Request: Provide all the relevant information listed in Step 1. The more detail you provide, the faster we can process your request. Attach any supporting photos or screenshots if your claim involves a quality issue, incorrect item, or billing discrepancy.
4. Await Confirmation: Our team will acknowledge your refund request within 1–2 business days. You will receive a confirmation email with a reference number for your claim.
5. Review and Decision: Our customer service team will review your request and may follow up with additional questions. A decision will be communicated to you within 3–5 business days of receiving all necessary information.
6. Refund Issuance: If your refund is approved, it will be processed according to the timelines outlined in Section 5 below.

5. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account depends on your original payment method:

Please note that while we process refunds promptly on our end, the actual posting of funds to your account is governed by your bank or payment provider, and delays beyond our control may occur.

6. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. This may occur when:

• Only a portion of the order was incorrect, missing, or unsatisfactory, while the rest of the order was fulfilled correctly.
• The customer has already partially consumed the order before identifying an issue.
• A discount, promotional code, or loyalty credit was applied to the original order, and the refund reflects only the amount actually paid.
• Delivery fees or platform service charges are involved and the delivery itself was completed, but a specific item had an issue.
• There is insufficient evidence to support a full refund claim, but the complaint is acknowledged as partially valid.

Our team will always communicate clearly about the refund amount and reasoning before processing a partial refund. You will have the opportunity to discuss the decision with our support team if you believe a different outcome is warranted.

7. Exchange Policy

We understand that sometimes a replacement is more practical than a refund. Starbird Chicken Grill offers in-store and in-order exchanges under the following conditions:

• The request for an exchange is made at the time of pickup or delivery before the item has been consumed.
• The item being exchanged is clearly incorrect or defective — for example, wrong flavor, wrong size, or contains an allergen not indicated in the original order.
• Exchanges are subject to item availability at the time of the request.
• For in-store exchanges, please speak with a manager or supervisor directly. They are authorized to approve and process exchanges on the spot.
• For online order exchanges, contact us via email at [email protected] within 24 hours of receiving the order.

Exchanges are not available for items where the customer simply changed their mind after ordering or where the item was prepared exactly as specified in the order. We appreciate your understanding.

8. Cancellation Policy

We begin preparing your order almost immediately after it is confirmed to ensure freshness and timely delivery or pickup. As a result, our cancellation window is limited.

Customer-Initiated Cancellations

• Orders may be cancelled within 5 minutes of placement, provided preparation has not yet begun.
• If the order has already entered the preparation phase, cancellations cannot be accepted, and the charge will stand.
• To cancel an order, contact us immediately via email at [email protected] or through our website. Phone or in-person cancellations at the store location may also be accepted at the manager's discretion.
• Approved cancellations will receive a full refund to the original payment method within the timeframes listed in Section 5.

Starbird Chicken Grill-Initiated Cancellations

• In rare cases, we may need to cancel your order due to ingredient unavailability, system errors, or unforeseen operational issues.
• If we cancel your order, you will be notified as soon as possible via the contact information provided at checkout.
• A full refund will be automatically issued to your original payment method — no action is required on your part.

9. Dispute Resolution Process

If you are not satisfied with the outcome of a refund or cancellation request, we encourage you to use the following dispute resolution process before pursuing formal legal action:

1. Internal Review Request: Email us at [email protected] with the subject line "Dispute — Refund Review Request" and include your original claim reference number. Our management team will conduct a secondary review within 5 business days.
2. Escalation: If the internal review does not resolve the matter to your satisfaction, you may escalate the dispute by requesting a formal written response from our operations team. We will provide a final written decision within 10 business days.
3. Chargeback Rights: As a consumer in the United States, you have the right to dispute charges with your credit card issuer or bank. We will cooperate fully with any chargeback investigation initiated through your financial institution.
4. Consumer Protection Agencies: You may also file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or your applicable state consumer protection agency if you believe your consumer rights have been violated.
5. Legal Action: In the event that a dispute cannot be resolved through the above steps, either party may pursue resolution through the appropriate courts of competent jurisdiction under applicable United States federal and state law.

We are committed to resolving all disputes fairly and in good faith. Our goal is always to find a resolution that respects both the customer's concerns and the integrity of our business operations.

10. Special Circumstances

We recognize that extraordinary situations — such as severe weather events, natural disasters, or public health emergencies — may impact order fulfillment. In such cases, Starbird Chicken Grill will make every reasonable effort to communicate delays and work with affected customers on appropriate remedies, including refunds, store credits, or rescheduled orders, at our discretion.

Additionally, for large catering orders or group events, separate cancellation and refund terms may apply and will be communicated at the time of booking. Please review your catering agreement carefully.

11. Amendments to This Policy

Starbird Chicken Grill reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be reflected on this page with an updated effective date. We encourage customers to review this policy periodically. Continued use of our services following the posting of any changes constitutes your acceptance of the revised policy.

12. Contact Information for Refund Requests

For all refund requests, questions, or concerns related to this policy, please contact us using the details below. Our customer support team is available to assist you:

When contacting us, please include your order number, a description of the issue, and any supporting documentation (such as photos or receipts) to help us resolve your request as quickly as possible. We aim to respond to all inquiries within 1–2 business days.

This Refund Policy was last updated on June 24, 2026. All previous versions of this policy are superseded by this document.