Privacy Policy

This Privacy Policy describes how Starbird Chicken Grill ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at starbirdchickengrill.click (the "Site"), place orders, or otherwise interact with our food service operations. Please read this policy carefully. By using our Site or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This policy has been prepared in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Starbird Chicken Grill is a food service business operating in the United States, offering customers the ability to browse our menu, place orders online, and engage with our brand through our digital platforms.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through:

• Our website at starbirdchickengrill.click
• Online ordering systems and platforms connected to our website
• Email, SMS, or other electronic communications you send to us
• Promotional campaigns, loyalty programs, surveys, and contests
• In-store digital interactions and kiosk-based ordering systems
• Any other means by which you interact with Starbird Chicken Grill

This policy does not apply to third-party websites, applications, or services that may be linked from our Site. We encourage you to review the privacy policies of any third parties before providing them with your personal information.

3. Information We Collect

We collect various types of information to provide you with our services, improve your experience, and fulfill our legal obligations. The categories of personal information we collect include the following:

3.1 Personal Identification Information

When you create an account, place an order, sign up for promotions, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (for age verification or birthday promotions)
• Username and password (for registered accounts)
• Profile preferences and dietary preferences

3.2 Payment and Financial Information

When you make a purchase, we collect payment-related information including:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address
• Transaction history and order records

We do not store complete credit card numbers on our servers. All payment processing is handled by PCI-DSS compliant third-party payment processors.

3.3 Usage and Behavioral Data

When you interact with our website, we automatically collect certain technical and behavioral data, including:

• Pages visited and time spent on each page
• Clickstream data and navigation paths
• Search queries entered on our Site
• Menu items viewed, added to cart, or ordered
• Frequency and timing of visits
• Referring website or source of visit

3.4 Device and Technical Information

We automatically collect information about the device and technology you use, including:

• IP address
• Browser type and version
• Operating system and device type
• Screen resolution and display settings
• Cookie identifiers and session tokens
• Mobile device identifiers (where applicable)
• Time zone settings and geolocation data (if permitted)

3.5 Communication and Customer Support Data

When you contact us for support, submit feedback, or respond to our surveys, we collect:

• The content of your messages and inquiries
• Records of correspondence with our customer support team
• Survey responses and feedback submissions
• Social media interactions and mentions (where applicable)

3.6 Location Data

With your permission, we may collect precise or approximate location data to help you find nearby Starbird Chicken Grill locations, provide delivery services, or personalize your experience. You may disable location services at any time through your device settings.

3.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your social accounts or log in via social media)
• Third-party delivery platforms and food ordering aggregators
• Marketing partners and analytics providers
• Publicly available sources

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and maintaining your order history
• Sending order confirmations, receipts, and status updates
• Facilitating delivery services and coordinating with delivery partners
• Processing payments and handling refunds or chargebacks

4.2 Customer Support and Communication

• Responding to your inquiries, questions, and support requests
• Resolving disputes and troubleshooting issues
• Sending important notices regarding changes to our services or policies
• Communicating about your account status or activity

4.3 Marketing and Promotional Activities

• Sending promotional emails, special offers, and newsletters (with your consent)
• Delivering personalized recommendations based on your order history and preferences
• Running loyalty programs, reward systems, and birthday promotions
• Conducting contests, giveaways, and surveys
• Displaying targeted advertisements on our Site and third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

4.4 Analytics and Service Improvement

• Analyzing website usage patterns to improve our Site's functionality and user experience
• Monitoring and improving menu offerings based on customer preferences
• Conducting market research and analyzing trends in the food service industry
• Testing new features and performing quality assurance
• Generating aggregated, anonymized statistical reports

4.5 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Enforcing our Terms of Service and other legal agreements
• Detecting, preventing, and investigating fraud, security breaches, and other illegal activities
• Maintaining records required by applicable law

5. Legal Bases for Processing

Under applicable United States privacy laws, including the CCPA/CPRA, we rely on the following legal bases when processing your personal information:

• Performance of a Contract: Processing is necessary to fulfill your orders and provide our food services.
• Legitimate Interests: We process certain data for our legitimate business interests, such as improving our services, preventing fraud, and conducting analytics, provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent (e.g., for marketing communications or certain cookies), you have the right to withdraw consent at any time.
• Legal Obligation: We process data when required to comply with applicable law or respond to lawful government requests.

6. Sharing Your Information with Third Parties

We do not sell your personal information for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We work with third-party vendors and service providers who assist us in operating our business. These parties process your information on our behalf and are contractually bound to protect it. Such providers include:

• Payment processors and fraud prevention services
• Delivery and logistics partners
• Website hosting and cloud infrastructure providers
• Email marketing and communication platforms
• Customer relationship management (CRM) systems
• Analytics and data intelligence providers (e.g., Google Analytics)
• Customer support software providers

6.2 Advertising and Marketing Partners

We may share certain data (such as hashed email addresses or device identifiers) with advertising partners to enable targeted advertising campaigns on platforms such as Google, Meta (Facebook/Instagram), and other digital advertising networks. You may opt out of interest-based advertising through these platforms' settings.

6.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or government requests
• Requests from law enforcement agencies investigating illegal activities
• Situations where disclosure is necessary to protect the rights, property, or safety of Starbird Chicken Grill, our customers, or the public

6.4 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring or successor entity. We will notify you via email or prominent notice on our Site if such a transfer occurs and your information will be subject to a different privacy policy.

6.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with partners, advertisers, or the public for research, marketing, or other business purposes.

7. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and understand how you use our Site.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website (e.g., shopping cart functionality, login sessions).
• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.
• Preference Cookies: Remember your settings and preferences to personalize your experience.

7.2 Managing Cookies

You can manage cookie preferences through your browser settings or our cookie consent banner displayed on your first visit to our Site. Please note that disabling certain cookies may affect the functionality of our website. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, which is incorporated into this Privacy Policy by reference.

8. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

8.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
• Password Hashing: User passwords are stored using industry-standard cryptographic hashing algorithms.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems.
• PCI-DSS Compliance: Payment processing is handled through PCI-DSS compliant third-party processors.
• Firewall Protection: Our servers are protected by firewalls and intrusion detection systems.
• Employee Training: Our staff receive regular training on data privacy and security best practices.

9. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We respect and honor these rights as required by applicable law.

9.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: Where we collect sensitive personal information, you have the right to limit its use and disclosure.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. You will not be denied goods or services, charged different prices, or provided a different quality of service.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format.

9.2 General Privacy Rights for All Users

Regardless of your location, we strive to honor the following rights for all our users:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your account and associated personal data.
• Objection to Marketing: Opt out of receiving marketing communications at any time.
• Withdraw Consent: Withdraw any consent you have previously given to our processing activities.

9.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: starbirdchickengrill.click

We will verify your identity before processing your request to ensure we are not disclosing information to unauthorized parties. We will respond to your request within 45 days as required by the CCPA. In complex cases, we may extend this period by an additional 45 days with prior notice. You may designate an authorized agent to submit requests on your behalf, provided the agent can verify their authorization.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When your personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

11. Children's Privacy

Our food service platform and online ordering systems are designed for adults. We do not knowingly collect, solicit, or process personal information from minors under the age of 18. If we become aware that we have inadvertently collected personal information from a person under 18, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We comply with the Children's Online Privacy Protection Act (COPPA) and will take appropriate action upon receiving such a notification.

12. International Data Transfers

Starbird Chicken Grill is based in the United States, and our data processing activities primarily occur within the United States. However, some of the third-party service providers we use may be located in or operate from other countries. By using our Site and services, you acknowledge that your personal information may be transferred to, stored in, or processed in countries other than your country of residence.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information, including:

• Using service providers that adhere to recognized data protection frameworks
• Implementing contractual protections with international service providers
• Ensuring compliance with applicable US export and privacy laws

If you are located outside the United States and choose to use our services, please be aware that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery applications, or other external services. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to review the privacy policies of any website you visit that is not owned or controlled by Starbird Chicken Grill.

Common third-party integrations you may encounter include:

• Social media sharing buttons and login options (e.g., Facebook, Google, Instagram)
• Third-party food delivery platforms
• Google Maps integrations for store locations
• Payment gateway services

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals your preference not to be tracked online. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection practices in response to DNT signals. However, you can manage your tracking preferences through our cookie consent tools and your browser settings.

15. "Shine the Light" Law – California Residents

Under California Civil Code Section 1798.83, California residents who have provided personal information to us may request information about disclosures of personal information to third parties for direct marketing purposes during the preceding calendar year. To submit such a request, please contact us at [email protected] with the subject line "Shine the Light Request."

16. FTC Act Compliance and Consumer Protection

Starbird Chicken Grill is committed to fair and transparent business practices as required by the Federal Trade Commission Act. We do not engage in deceptive or unfair practices in connection with the collection or use of consumer information. Our privacy and marketing practices are designed to be honest, transparent, and consistent with FTC guidelines. If you believe any of our practices are unfair or deceptive, you have the right to file a complaint with the FTC.

17. How to File a Complaint

If you have concerns about how we handle your personal information and feel that your privacy rights have been violated, we encourage you to first contact us directly so that we can resolve the issue promptly.

17.1 Contact Us First

Please reach out to us at:

• Email: [email protected]
• Website: starbirdchickengrill.click

17.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the appropriate data protection or consumer protection authority:

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users (where required by law)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes take effect constitutes your acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are dedicated to resolving any privacy-related concerns promptly and transparently. Our team will respond to your inquiries within a reasonable timeframe and no later than the period required by applicable law.